Ace365 app Terms & Conditions of Use

1 Introduction

Welcome to ace365 app. These Terms & Conditions ("Terms") form a legal agreement between ace365 app ("we", "us") and you ("member", "user"). By registering through the ace365 app website or mobile app, you are deemed to have read, understood, and fully accepted these Terms.

Ace365 app is an online betting and gaming platform operating under an internationally recognized license. We provide Sports Betting, Live Casino, and a range of online gaming services to members in Bangladesh.

2 Eligibility & Registration

To open an account on ace365 app, you must meet the following requirements:

• You must be at least 18 years of age. ace365 app strongly discourages gambling by minors.
• You are not a resident of any country or region where online betting is prohibited by law.
• You are required to provide accurate and truthful personal information at the time of registration.
• Each person may only hold one ace365 app account. Operating multiple accounts is considered a violation of the Terms & Conditions.
• You are of sound mind and capable of making independent decisions.
• You do not own any account previously terminated by ace365 app.

Ace365 app reserves the right to verify the information provided during registration. As part of the KYC (Know Your Customer) process, you may be asked to submit documents such as a national ID card, passport, or driving license.

3 Account Management

The security of your ace365 app account is entirely your responsibility. Keep your login credentials (username and password) safe and do not share them with anyone. All activity carried out through your account will be considered your own.

• Use a strong password for your account — at least 8 characters, including numbers and special symbols.
• If you suspect any unauthorized access, notify ace365 app Support immediately.
• Always log out of ace365 app after using a public device or public Wi-Fi.
• ace365 app will never ask for your password via email or SMS — any such message should be treated as a phishing attempt.

Ace365 app may charge an inactivity fee on accounts that have been dormant for an extended period. An account will be marked inactive after 12 consecutive months without a login, and a fee may be deducted each month thereafter.

4 Betting Rules

All bets placed on ace365 app are final and binding. Once a bet is confirmed, it cannot be changed or cancelled (except where a cash-out or similar option applies).

• ace365 app reserves the right to change odds, set bet limits, or suspend specific markets at any time.
• If a match is cancelled or abandoned, the relevant bets are generally voided and stakes are refunded.
• If incorrect odds are displayed due to a technical error, ace365 app reserves the right to void the affected bets.
• ace365 app is not responsible for any bets that fail during live betting due to internet connectivity issues.
• In cases of suspected match-fixing or unethical activity, ace365 app reserves the right to suspend or void payouts.

Ace365 app offers several bet types — single bets, multi bets, system bets, and more. Each type has its own rules, which you can find in detail in the ace365 app help section.

5 Payments & Withdrawals

All payment transactions on ace365 app are secure and transparent. We support multiple payment methods including bKash, Nagad, Rocket, and approved bank transfers.

• The minimum deposit amount is ৳100. Minimum limits may vary depending on the payment method.
• Withdrawal requests are typically processed within 1–3 business days.
• Withdrawals can only be made to the depositor's own account — not to any third-party account.
• Large withdrawals may be held until KYC verification is complete.
• ace365 app will apply the prevailing exchange rate for any currency conversions.
• ace365 app reserves the right to temporarily hold funds while investigating suspicious transactions.

6 Bonuses & Promotions

Ace365 app offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which you should read carefully before opting in.

• The welcome bonus is available to new members only and can be claimed once.
• To withdraw bonus funds, you must meet the applicable wagering requirements (typically 10x–30x).
• Any attempt to exploit bonuses through multiple accounts or VPN usage will result in all associated accounts being terminated.
• ace365 app reserves the right to modify, suspend, or cancel any promotion at any time.
• Withdrawals cannot be made directly from a bonus balance — wagering requirements must be met first.
• Winnings from free bet or free spin bonuses are also subject to wagering requirements.

To learn more about the ace365 app rewards program, Rewards Page Visit.

7 Prohibited Activities

Ace365 app is committed to maintaining a fair and honest betting environment. The following activities are strictly prohibited on ace365 app:

• Placing bets using automated bots, scripts, or software.
• Creating multiple accounts to claim bonuses or take advantage of promotions.
• Using another person's account or selling account access.
• Using ace365 app for money laundering or any other illegal financial activity.
• Betting using match-fixing or insider information.
• Attempting to hack the ace365 app system or exploit any vulnerabilities.
• Harassing or defrauding other members.

8 Responsible Betting

Ace365 app believes betting is a form of entertainment — not a reliable way to earn money. We want our members to enjoy betting in a fun and safe environment.

• ace365 app lets you set your own deposit limits, betting limits, and loss limits.
• Contact support to request a cooling-off period or permanent self-exclusion.
• ace365 app may refer members to professional counselors for help with problem gambling.
• We urge parents and guardians to take an active role in preventing minors from accessing ace365 app.

To learn more about responsible betting, visit our Responsible Gaming Visit the page.

9 Privacy & Data Protection

Ace365 app takes your personal information seriously. We collect, store, and use your data solely to improve the ace365 app experience.

• Your personal information is never sold to third parties.
• Your data is not shared except when required by law or requested by a regulatory authority.
• ace365 app uses SSL encryption to keep all data secure.
• You may request that your data be deleted, though certain data may need to be retained for legal reasons.

For more details, visit our Privacy Policy read here.

10 Account Closure & Suspension

Ace365 app reserves the right to suspend or close an account without notice in the following circumstances:

• Violating the Terms & Conditions or engaging in prohibited activities.
• Registering with false or incomplete information.
• Failure to complete KYC verification or to submit the required documents.
• Extended periods of inactivity (more than 12 months).
• When a member requests account closure.

Members who wish to close their account should contact ace365 app support. You will be given the opportunity to withdraw any valid balance before the account is closed.

11 Changes to Terms & Conditions

Ace365 app reserves the right to modify these Terms & Conditions at any time. Members will be notified of significant changes via email or in-app notification.

Continued use of ace365 app after any changes are made will be considered your acceptance of the updated terms. We recommend visiting this page regularly.

12 Contact & Dispute Resolution

If you have any questions or complaints regarding the ace365 app terms and conditions, please contact our support team. We are committed to resolving any disputes through open discussion.

• Email: support@ace365app.ws
• Live Chat: Available 24/7 on the ace365 app website.
• Response times: within 24 hours by email, instant via live chat.

For any dispute with ace365 app, members must first follow ace365 app's internal complaints process. If the matter remains unresolved, members have the right to escalate their complaint to the relevant licensing authority.